Yes, all our ceramics are handcrafted with care. Each piece is unique and may have slight variations in color, shape, or texture, adding to its charm and authenticity.

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination.

We take great care in packaging our ceramics, but if your order arrives damaged, please contact us within 12 hours with photos, and we will arrange a replacement or refund.

Processing times vary, but we typically ship orders within 2 business days. Delivery times depend on your location and shipping method.

We use high-quality clay and glazes to ensure durability, functionality, and aesthetic appeal.

If needed, we recommend handwashing them with mild soap and warm water, to maintain the beauty of your ceramics. Avoid sudden temperature changes to prevent cracks.

We accept returns or exchanges within 14 days of delivery, provided the item is unused and in its original condition. Returns need to be sent back in the original wrap and packaging, otherwise we can't accept it.

For any additional questions, feel free to contact us at info@whimsydawn.com.

Personalised items are made to order and take up to 5 working days to produce. If you order only a personalised item, it will be shipped as soon as it’s ready. If your order includes both personalised and non-personalised items, everything will be shipped together once the personalised item is complete.

Personalized items are final sale and cannot be returned.