FAQ

1. Are your ceramics handmade?

Yes, all our ceramics are handcrafted with care. Each piece is unique and may have slight variations in color, shape, or texture, adding to its charm and authenticity.

2. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination.

3. What happens if my order arrives damaged?

We take great care in packaging our ceramics, but if your order arrives damaged, please contact us within 12 hours with photos, and we will arrange a replacement or refund.

4. How long does it take to receive my order?

Processing times vary, but we typically ship orders within 2 business days. Delivery times depend on your location and shipping method.

5. What materials do you use for your ceramics?

We use high-quality clay and glazes to ensure durability, functionality, and aesthetic appeal.

6. How do I care for my ceramic pieces?

If needed, we recommend handwashing them with mild soap and warm water, to maintain the beauty of your ceramics. Avoid sudden temperature changes to prevent cracks.

7. Can I return or exchange my purchase?

We accept returns or exchanges within 14 days of delivery, provided the item is unused and in its original condition. Returns need to be sent back in the original wrap and packaging, otherwise we can't accept it.

For any additional questions, feel free to contact us at info@whimsydawn.com.